Returns
All sales are final, so please read the product page closely before you order. If we send you the wrong product, or your order never arrives, we replace it free of charge — and there is nothing for you to send back.
What is and is not covered
Two situations are covered by a free replacement. Everything else is final. We would rather set that out plainly here than have you discover it after ordering.
| Situation | What we do |
|---|---|
| We sent the wrong product | Free replacement |
| Order not received after 30 days | Free replacement |
| Change of mind | No refund |
| Tracking shows delivered | Not covered contact your local post office |
Refunds and changes of mind
All sales are final. We do not offer refunds.
Our product team selects each formulation against current demand and interest, and by the time your order is placed, the costs behind it have already been committed. That is the trade that keeps our pricing where it is.
So the responsibility rests with you before you buy. Please read the description, the supplement facts and the full product page. If anything is unclear, ask us before you order. We would far rather answer a question than have you receive something that was never right for you.
If we sent you the wrong product
Then we put it right, free of charge.
“Wrong product” means what arrived is a completely different product from the one shown on our website. The test is identity, not impression.
- You ordered Ceylon Cinnamon and received an entirely different supplement.
- You ordered capsules and received a powder.
- You received the product you ordered but feel it is not as strong as you expected.
- You ordered a particular count or size and feel the bottle you received holds less.
We work to put everything a purchasing decision needs onto the product page — the extract ratio, the count, the serving size and the full supplement facts — precisely so that nobody has to guess. If what arrived is the product you ordered, it is not a wrong-product claim, even if it did not meet the expectation you had formed.
How to claim a replacement
- Email us three photographs of what you received, taken from three different angles. These are what allow us to expedite your replacement, so please do not skip them.
- We raise a replacement order at the same shipping speed you originally paid for.
- Keep what was sent to you. Once a replacement is approved, there is nothing to return.
If your order has not arrived after 30 days
You are entitled to a free replacement.
Where 30 days have passed and your order has not reached you, we raise a replacement at the same shipping speed as your original order. Simply write to us.
One exception. This does not apply to shipments the carrier has already marked as delivered — a USPS or Canada Post tracking page showing “delivered”, for example.
If tracking says delivered but nothing arrived
Please contact your local post office first.
Once a carrier has recorded a parcel as delivered, that carrier holds the delivery record. They are the only ones able to trace where it was actually left.
Do let us know how you get on afterwards. We would far rather hear from you than not.
Where to find shipping timings
Dispatch windows, delivery windows and what happens when a parcel runs late are all set out on the shipping information page. You can check your delivery status at any time.
Still need a hand?
Write to us with your order number, the email address you used at checkout, and your photographs if there is something to see. We reply within one business day, Monday to Friday, 9–5 Eastern.
support@plexamon.comShipping information Delivery status Need a hand?
Dana Whitfield · Customer Care Lead, Plexamon®