Shipping Info
Orders leave us within 1–5 business days. Delivery then takes 7–20 business days in the US and 10–25 business days internationally. Your tracking number is emailed the day your parcel ships.
The journey your order takes
Every order moves through the same five stages. Find the stage you are at, and you will know exactly what happens next.
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Day 0
Your order reaches us
You receive an order confirmation straight away. This confirms what you bought and the delivery date we are working to. That date is the one that counts.
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Days 1–5
We prepare and dispatch
Your order is picked, packed and handed to the carrier within one to five business days. Many go sooner. The moment yours leaves, we email your shipping confirmation and tracking number to the address you used at checkout.
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Day 5
Your tracking number should have arrived
If it has not, check your junk and spam folders first. Shipping confirmations are filtered there more often than anywhere else. If it is genuinely not there, write to us and we will find it.
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Days 7–20 US · 10–25 International
In transit
Counted in business days from dispatch, not from the day you ordered. Tracking can look quiet during this stage, and usually that is normal — the section below explains why.
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Beyond that
We step in
If your parcel runs past its window, you do not have to chase us. We watch for these and escalate them ourselves. The exact thresholds are set out further down.
Delivery windows
All figures are business days, counted from the day your order is dispatched.
| Service | United States | International |
|---|---|---|
| Standard | 7–20 days | 10–25 days |
| Free Shipping | 7–25 days | |
| Expedited when offered | 7–15 days | 10–20 days |
| Dispatch all orders | 1–5 days | |
If your order has not shipped by the sixth business day
We already know, and it has already been escalated to our fulfilment team. Nothing is required from you.
Allow three further business days. Within that time we will email you an update together with your tracking number.
If your tracking has not moved
While you are still inside the 7–20 or 10–25 business day window, silent tracking is usually nothing to worry about. There are four ordinary explanations.
- The first scan often does not happen until your parcel reaches a regional hub near you. In peak periods, when carriers process parcels in bulk, that can take a while — and until that first scan, the carrier has not formally confirmed receipt.
- On some routes, the first scan happens only at delivery.
- Tracking databases lag behind the parcel itself.
- Some shipments — Standard International in particular — are not trackable at all. Your parcel is still on its way and will arrive by the 20th or 25th business day at the latest.
Past 20 business days (US) or 25 (international)
If tracking still has not changed, please allow another five business days. Parcels that run long usually arrive on or shortly after the 20th or 25th business day.
Past 30 business days (US) or 35 (international)
At this point it becomes our problem to solve rather than yours to worry about.
A member of our team monitors delays of this length, and yours is escalated to our fulfilment manager for resolution. We investigate and follow up by email within two to five business days. You need do nothing while we look into it.
If your order has still not arrived 30 days after purchase, and tracking does not show it as delivered, you are entitled to a free replacement. The returns page sets out how that works.
How we calculate delivery dates
The projected dispatch date, plus transit time.
Transit time depends on the shipping speed you choose. We count it in business days and exclude Saturdays and Sundays, unless a weekend delivery option was offered to you at checkout. Public holidays are factored in.
On some products you may see an “order within” countdown. That is the window in which you need to place your order to receive it by the date shown. That date can still change before you complete checkout — the date confirmed in your order confirmation email is the one that counts.
A note on Free Shipping
Free Shipping delivers within 7 to 25 business days.
To keep it free, we route these orders by the most cost-effective method available, which means dispatch can take a little longer than you might expect. If yours has not shipped yet, it is still on schedule and will arrive inside that window.
Expedited shipping
We offer it rarely. Keeping our prices where they are depends on not routing orders this way as a matter of course.
When it is available you will see it at the shipping step during checkout. Expedited delivery runs 7 to 15 business days in the US and 10 to 20 business days internationally.
Still need a hand?
Write to us with your order number. We reply within one business day, Monday to Friday, 9–5 Eastern.
support@plexamon.comReturns & replacements · Delivery status · Need a hand?
Dana Whitfield · Customer Care Lead, Plexamon®